How Neura Health Communicates With You (And How to Reach Us Fast)

📱 SMS (Text Messaging): Fast, Easy Updates

We use SMS for quick, timely communication like:

Appointment reminders
Scheduling links
Quick follow-ups
Simple questions or updates

How to make sure our texts don’t go to spam or get blocked:

Save Neura Health as a contact in your phone
Reply to at least one message (this signals your carrier it’s not spam)
Avoid opting out (replying STOP will unsubscribe you)
Make sure your phone settings allow messages from unknown numbers

If you’re not receiving texts, let your Care Concierge know so we can troubleshoot.

📧 Email: Best for Details & Documents

Our emails will always come from: support@neurahealth.co (note: .co, not .com)

How to make sure you receive our emails:

Add support@neurahealth.co to your contacts
Check your spam/junk folder and mark us as “Not Spam”
Create a filter or “safe sender” rule in your email settings

Email is best when you need to:

Send or receive documents (insurance, medical records, forms)
Share detailed updates
Ask non-urgent or more complex questions
⚡ Fastest Way to Reach Your Care Concierge

The quickest way to get help is to email: support@neurahealth.co | This inbox is actively monitored and routes directly to your Care Concierge team.

Important:
Be sure to email us from the same address you used to register as a patient so we can locate your account quickly and respond faster.

🩺 Medical Questions & Response Times

If you send a medical question via SMS or email:

Your message will be routed to our clinical team
A licensed provider will review your question carefully
Responses may take a bit longer than general support inquiries

We do this to ensure you receive accurate, thoughtful, and safe medical guidance—not rushed answers. Please allow additional time for medical responses, especially outside of standard business hours.

🚨 Important: Emergencies
Neura Health is not an emergency service. If you are experiencing a medical emergency, please call 911 or go to the nearest emergency room.

🔒 Privacy & Security
For your protection:

Only share personal health information through our official channels
Always use the email you registered with
Avoid sharing sensitive information over unsecured platforms

❓Still Need Help?
If you’re unsure how to reach us or what to use, just start with a quick text or email—we’ll guide you from there.

How Neura Health Communicates With You (And How to Reach Us Fast)

At Neura Health, we keep communication simple, secure, and responsive. Here’s how we’ll stay in touch—and how you can reach the right team quickly when you need support.