---
title: What is a Prior Authorization (PA or Pre-Auth)?
description: Your insurance company uses this step to confirm that the service or medication is medically necessary and covered under your plan.
---

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# What is a Prior Authorization (PA or Pre-Auth)?

## Some insurance plans require approval before they’ll cover certain tests, treatments, or medications. This is called a Prior Authorization (PA).

**Why is a PA needed?**Your insurance company uses this step to confirm that the service or medication is medically necessary and covered under your plan.

**Who handles it?**Neura Health takes care of this for you. We work with a trusted partner called Tandem, which helps us send the request to your insurance and track the approval.

**What does Tandem do?**Tandem helps move your request through the system faster — checking your benefits, submitting paperwork, and updating us when your approval comes through.

**Will this delay my care?**Most authorizations are processed within a few days, but timing depends on your insurance company. Tandem helps reduce delays whenever possible.

**Do I need to do anything?**Usually not. If your insurance company needs more information, we’ll reach out right away.

**What if it’s denied?**If your request is denied, we’ll review the reason and help you explore next steps — including appeals or alternative options your insurance may cover.

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