What is a Prior Authorization (PA or Pre-Auth)?
Some insurance plans require approval before they’ll cover certain tests, treatments, or medications. This is called a Prior Authorization (PA).
Why is a PA needed?
Your insurance company uses this step to confirm that the service or medication is medically necessary and covered under your plan.
Who handles it?
Neura Health takes care of this for you. We work with a trusted partner called Tandem, which helps us send the request to your insurance and track the approval.
What does Tandem do?
Tandem helps move your request through the system faster — checking your benefits, submitting paperwork, and updating us when your approval comes through.
Will this delay my care?
Most authorizations are processed within a few days, but timing depends on your insurance company. Tandem helps reduce delays whenever possible.
Do I need to do anything?
Usually not. If your insurance company needs more information, we’ll reach out right away.
What if it’s denied?
If your request is denied, we’ll review the reason and help you explore next steps — including appeals or alternative options your insurance may cover.